Argh. Maxis Broadband is at it again! Stupid DSL light keeps blinking. Ever since I installed this damn modem like 6-8 months ago, it has been giving me problems, day in day out. I can safely that I am the person that appears the most number of times in their call logs.
Thank God the 1800 is toll-free. Otherwise, I would have really kicked their asses. Just imagine, you give me a bloody unstable connection, and you still wanna charge me for that?!?! I somehow feel like there's a conspiracy behind this whole thing. Every Thursday, whenever I wanna logon to the Internet, it always doesn't seem to work. Perhaps the modem has bad karma with Thursdays. I really don't know and I don't have the time to unravel the mystery yet.
But anyway, here's a brief encounter with the supposedly-helpful "Consultant" (how dare they name themselves like those ppl who work at Accenture!!).
Guy at the end of the line: Hello, welcometoMaxisBroadbandhowmayIhelpyou? (
Seriously, that's the speed that they always talk in. He mentioned his name somewhere in that gibberish, but I didn't catch it and PLUS, I was too pissed off to be asking for his name)
Me: (
rolling my eyes) Good evening (
yea, I know. Sadly, I was still up chatting with some guy who can't enunciate English words properly at 1040pm). My DSL light is blinking (
after the 100th time, I just couldn't be bothered to introduce myself or give him my BB account number).
Guy at the end of the line: OK, no problem. May I hef (
yup, that's how he pronounced it) your name?
Me: My name is........ (
I knew he would definitely screw up my name so I just told him my IC number so that he can check my authenticity). My IC number is **********68.
Guy at the end of the line: OK, Ms Tan (
see?! point proven). I repeat again (
don't ppl know that this is an overly-used incorrect phrase?!?) your IC number is **********68.
Me: (
Can you pls hurry your damn ass up?). Yes correct.
Guy at the end of the line: Can I pls have your address?
Me: (*gritting my teeth while telling my address*) .......................................
Guy at the end of the line: No problem (
what an appropriate response) OK, so your DSL light is blinking yea? (
yea, that's what I said, you fool)
Me: Can you pls help me check what the problem seems to be? (
here we go) Ever since I installed the modem a few months ago, it has been giving me problems. Sometimes, it's stable, sometimes it's not. Everytime I disconnect and reconnect, it doesn't seem to work. You know, I'm so afraid to disconnect because I might not be able to reconnect again (
the guy was probably nodding his head in sympathetic confusion).Guy at the end of the line: OK, no problem (
seriously, what's wrong with this dude?). Let me check your connection yea. Give me a minute
(
puts me on hold while polluting my ears with the same damn Maxis Broadband ad. Did I mention that I was put on hold for like 5 minutes? Seriously, it's just a modem, not E=MC2)Guy at the end of the line: OK, I have checked in the system. Your DSL light is blinking yea (
that's what I said, you imbecile!). I will escalate this issue to the 2nd level (
wow, would that be Obama?) and they will reset the port for you. So, what you do is, switch off the modem now and wait for 1 hour. After 1 hour (
that would be 1140pm), pls try and switch on the modem again. If the problem still persist, pls call us back because the Technical Department close at 12am (
gee, why didn't I think of that?)Me: OK, fine. But I'm telling you. I have done this before and it didn't work. What if it still doesn't work? Will you send a technician over? Cuz I need to use the Internet tomorrow morning.
Guy at the end of the line: No problem (
can someone pls send this guy for English class?). You can call us and we will make the appointment with the technician.
Me: OK fine, thanksgoodbye (
couldn't wait to hang up)
When I hung up, he was probably still reciting from his cue card "Thank you for calling Maxis Broadband. Is there anything else that I can do for you?"
And, as expected, when I checked again at 1140pm, the DSL light was still blinking. I should have just slept at 1040pm. When I called again, no one picked up.